The Company reserves the right to refuse or cancel service in its sole discretion with no refunds. If any of these Terms of Service are failed to be followed it will result in grounds for immediate account deactivation. If you have purchased web hosting with "FREE DOMAIN" then Glosting.com refund policy will only provide you "WEB HOSTING PAYMENT with Deducting Domain Cost". If the issue occured from server end Company will provide you refund with deducting the payment getaway charges.
If the item being canceled is within the refund grace period, the full cost will be refunded to the account through which payment is made.
The refund grace periods are as follows:
Shared Hosting                      30 Days
Reseller Hosting                      25 Days
Symantec SSL Certificates                      No Refund
Weebly Website Builder                         No Refund
SpamExperts Email Security                    No Refund
SiteLock Website Security                      No Refund
CodeGuard Website Backup                   No Refund
Managed/Unmanaged VPS/Dedicated Server                   No Refund
Any other products not mentioned in above list                   No Refund
The 30 day money back guarantee is only applicable for first-time signups and first order. Second time and subsequent sign-ups or orders are not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses.
The modifications done in pricing pattern or policy by the software license company will take effect immediately on Glosting's clients.
The money back guarantee is provided on Shared hosting and Reseller hosting.
No refund will be made if your Service(s) are suspended or terminated for cause.
There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won't be eligible for refund in such cases.
The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond coverage of our refund policy as noted here.
The free domain is offered with Value and Unlimited plan of shared hosting. One free .COM or .IN domain is offered with purchase of every new plan for 1/2/3 years. Domain will be free till the web hosting plan remains in active status.
If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Glosting if you fail to pay the difference amount.
Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.
The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the hosting account.
The refund request placed after 30 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent through client area.
After sending the cancellation request, it would take 4 - 5 working days to complete the refund process.