We undertake periodic backups of data on our shared hosting servers, email infrastructure but the final responsibility for all backups of the data on your hosting packages rests with you. We strongly recommend that you take periodic backups and store them at your end so that you have multiple options in case of necessity for a restore.
You may request us for a backup of the last week (as taken in weekly backup) and in most cases we will be able to provision this from our disaster recovery backups. However, this is not a part of our core hosting services and is merely a last resort. We will try our best to help you out but backups provisioning and restoration is an extremely time and resource intensive process and hence we can only promise a best effort service in this regard.
Your use of the Services is at your sole risk. You as a Glosting (Gyati Technologies LLP) User agree that in no case, Glosting can not be held responsible for the loss of data in any circumstances.
Clients who have subscribed for paid backup service with shared and reseller hosting plans. For such clients, we take daily backup of database with retention period of 7 days. Website backup will be taken weekly with retention period of 1 day. Any backup copy maintained by Glosting will not have any emails or media file included in it.
Clients using cPanel Backup Manager tool for backups should download the backup from the server and delete it. The backups older than 5 days will be deleted automatically without any notice. You are not allowed to use the hosting space to store backups.
We strongly recommended that you make use of CodeGuard for reliable and cheap offsite back ups. Read more here - https://manage.glosting.com/index.php?rp=/store/codeguard
The backup taken in cPanel using Backup Feature and also using Softaculous backup feature will be deleted automatically next day, the hosting server is not for storing backups. The softaculous backups taken on remote drive or path will also get deleted after automatically, if you wish to keep it then move to different folder on remote drive. You should download backups and store it in your local system and delete the backups from the server.
On VPS, Dedicated servers, Managed Servers, OX Email we do not maintain any backups that can be restored on a per server or package basis. For Managed Servers, you can buy additional SAN storage or another server and request us for backup configuration and we will be able to set this up for you.
If the backup size is less than 5 GB then only the weekly backup is free. Additional charges will be applicable if backup size is 5 GB and may vary depending on frequency.
Modifying Firewall Rules for Dedicated/Managed Servers:
On your backup request, We will share a list of IPs to be whitelisted in your firewall at all times to enable us to create the backup archive.
If there is a rule in iptables (server firewall) to block all connections or allow connections only from specific IP which does not include the ones shared in response to your ticket, we retain the right to reboot the server in single user mode, stop the iptables service and then access the server in order to check the abuse complaint reported without prior notice, if need be.
The free backup will be restore only twice a month and paid backup will be max 6 times in a month.